Refund Policy

Refund Policy for Bibaho Matrimony

At Bibaho Matrimony, we are dedicated to providing exceptional services to help you find your perfect match. However, we understand that circumstances may arise where you may seek a refund. This Refund Policy outlines the terms and conditions under which refunds may be issued.

1. Eligibility for Refunds

Refunds are only considered under the following circumstances:

1. If there is a technical error on our platform that prevents you from using the paid services effectively.
2. If the subscription plan was purchased accidentally, and a refund request is made within 24 hours of the purchase.
3. If our team fails to provide services as promised in the package terms due to internal issues on our end.

2. Non-Refundable Situations

Refunds will not be issued under these conditions:

1. If the user does not find a match within the subscription period.
2. If the user voluntarily cancels the subscription plan after services have been availed.
3. If the account is terminated or suspended due to a violation of our Terms of Service or Privacy Policy.
4. If the refund request is raised after the subscription period has expired.

3. Process for Requesting a Refund

If you meet the eligibility criteria for a refund, follow these steps:

1. Contact Support: Email us at bibahomatrimony.org@gmail.com with the subject line: “Refund Request”.
2. Provide Details: Include the following in your email:
   • Your registered email address.
   • Subscription plan details.
   • Reason for requesting the refund.
3. Verification: Our team will review your request, verify your claim, and communicate the status of your refund.

4. Refund Processing Time

• Refunds, if approved, will be processed within 7-10 business days of the request approval.
• Refunds will be credited to the original payment method used during the transaction.

5. Changes to Refund Policy

Bibaho Matrimony reserves the right to update or modify this Refund Policy at any time without prior notice. Please review this page periodically for updates.

6. Contact Us

For any questions or concerns related to our refund policy, please reach out to us:

Email: bibahomatrimony.org@gmail.com
Phone: +91-8017121254
Address: Bibaho Matrimony, 103/A Jessore Road, Madhyamgram, Kolkata-700129, India

Thank you for choosing Bibaho Matrimony. We are committed to ensuring a seamless experience for all our users.